1. INTRODUCTION

1.1 Overview.TokenWay is a blockchain-based platform facilitating the issuance and purchase of MiCA-compliant Other Crypto-Asset (OCA) tokens, supporting crowdfunding, P2P transactions, and stablecoin/fiat payments.

1.2 Purpose.These FAQs provide clear, user-friendly answers to enhance transparency and reduce support queries, per MiCA requirements.

1.3 CASP Compliance. As a Crypto-Asset Service Provider (CASP), TokenWay ensures all Platform operations comply with MiCA (Regulation (EU) 2023/1114) and CASP license requirements.

2. GENERAL QUESTIONS

2.1 What is TokenWay?

TokenWay is a platform that enables SMEs to issue OCA tokens for project funding and buyers to purchase these tokens, representing rights (e.g., revenue share, service access), not ownership or equity. Raises under €1,000,000 use standard processes; raises over €1,000,000 include a white paper. Learn more at www.tokenway.io or contact [email protected].

2.2 How do I sign up?

Visit www.tokenway.io or the Platform portal, click “Sign Up,” provide your email and name, and verify your account. Consent to the Platform Terms of Service and Privacy Policy via DocuSign. For help, contact [email protected]

2.3 Is TokenWay compliant?

Yes, TokenWay complies with MiCA, GDPR, AML laws, and Czech law, using KYC/KYB verification and audited smart contracts. Raises >€1,000,000 include white papers for additional compliance, per the Compliance and Regulatory Summary. Contact [email protected] for regulatory questions.

3. BUYER QUESTIONS

3.1 What are OCA token types?

TokenWay offers four token types:

- Asset Yield Token: Variable revenue share from asset output (e.g., 1-5% of machine sales).

- Project Profit Token: Variable profit share from Project revenue (e.g., 2-7% of store profits).

- Benefit Pass Token: Discounts or access, optional revenue share (e.g., 0.5-2%).

- Innovation Stake Token: Variable revenue share from IP/product (e.g., 3-8% of subscriptions).

All are non-equity, with raises >€1,000,000 including a white paper. See the Investor Information Document for details.

3.2 What fees do buyers pay?

Buyers pay a 1% non-refunded success fee at purchase, covering transaction costs (e.g., KYC, blockchain fees), as disclosed in the Services and Product Offers. No additional buyer fees apply. Contact [email protected] for details.

3.3 Can I return tokens?

Yes, per EU consumer laws, you can return OCA tokens within 14 days by notifying [email protected], as outlined in the Refund and Cancellation Policy. Refunds exclude the 1% success fee and depend on issuer funds.

3.4 What are the risks of buying tokens?

Risks include value loss, Project failure, regulatory changes, or technology vulnerabilities, as detailed in the Risk Disclosure Statement. Raises >€1,000,000 involve white papers with additional disclosures. Contact [email protected] for risk-related questions.

3.5 How do I complete KYC?

Submit your name, ID, address, and, if required, source of funds via the Platform portal. Verification is completed by third-party providers, per the AML/KYC Policy. For support, contact [email protected].

4. SME QUESTIONS

4.1 How do SMEs issue tokens?

SMEs select a token type (Asset Yield, Project Profit, Benefit Pass, Innovation Stake), pay €49 to prequalify, complete KYB, and list for €499-€2,999 (raises ≤€1M) or a custom offer (raises >€1M with a white paper), as outlined in the OCA Token Creation Guide. Contact [email protected] for support.

4.2 What are the costs for SMEs?

For raises ≤€1,000,000 per entity (including connected entities) per 12 months, SMEs pay listing fees (€499-€2,999), a €29 KYB fee, and additional fees per the Engagement Agreement. Raises >€1,000,000 require a custom offer with a white paper (€999 or more), per the Services and Product Offers. Contact [email protected] for fee inquiries.

4.3 What verification is required for SMEs?

SMEs provide company details, ownership structure, financial records, and representative KYC data, verified by third-party providers, per the AML/KYC Policy. Connected entities are checked to ensure raises ≤€1,000,000 for standard pricing. Contact [email protected] for KYB support.

5. PLATFORM FEATURES

5.1 What blockchain does TokenWay use?

TokenWay uses Polygon for OCA token transactions, ensuring efficiency and MiCA compliance. See the Blockchain and Stablecoin Guide or contact [email protected] for details.

5.2 Does TokenWay support stablecoins?

The Platform supports MiCA-compliant stablecoins (e.g., USDC, EURS) for certain transactions, alongside fiat payments, per the Blockchain and Stablecoin Guide. Contact [email protected] for payment questions.

5.3 How secure is the Platform?

TokenWay uses encryption, access controls, and audited smart contracts to protect data and transactions, per the Privacy Policy and Smart Contract Audit Disclosure. Contact [email protected] for security questions.

6. CONTACT INFORMATION

6.1 Inquiries. For additional questions, contact:

Email: [email protected] | Address: Sokolovská 428/130, Karlín, 186 00 Prague, Czech Republic; Attn: Platform Inquiries

7. GENERAL PROVISIONS

7.1 Updates. TokenWay may update these FAQs, with notice via the Platform or email to [User Email]. Continued use constitutes acceptance.

7.2 Review. Users are encouraged to review these FAQs periodically on www.tokenway.io.

AI Guidance for Company Bible:

• Purpose: Include in the Company Bible’s "Tokenway Platform Overview" section to guide Grok on user questions (e.g., "TokenWay’s FAQs address token types and pricing, with inquiries directed to [email protected]").
• Key Terms: Grok should understand "OCA Token Types" (Asset Yield, Project Profit, Benefit Pass, Innovation Stake), "€1M Threshold" (white paper for >€1M), "Success Fee" (1% buyer), "KYC/KYB", "14-Day Return Policy", "MiCA Compliance" (CASP), and "Inquiry Email" ([email protected]).
• Sample Response: For queries like "What tokens can I buy on TokenWay?", Grok should respond, "TokenWay offers Asset Yield, Project Profit, Benefit Pass, and Innovation Stake tokens, with variable benefits like revenue shares or discounts. Raises >€1M include a white paper, per the FAQs. Contact [email protected] for details."
• Escalation: Direct complex queries (e.g., pricing, compliance) to [email protected], with escalation to Guillermo or the legal team as needed.